Delete a company account

How the company owner requests deletion

1. Sign in as the plumbing company owner, open Settings, and select the red Delete my account button. Choose Only my invoices (the ones you created - your plumbers’ stay) or All the company’s invoices; each shows how many. Then confirm with your password (or with Google, if you sign in with Google) and type DELETE. Create the CSV file in Settings first if you need your records for taxes. Staff accounts cannot use this button.
2. The company owner can also email support@getplumbpaid.com from the email address registered to the owner account. Use the subject “Delete my PlumbPaid company account.”
3. We verify that the request comes from the company owner. We aim to complete a valid deletion request within 30 days after verification.

Staff logins

A staff member cannot delete the company account, its invoices, or its customer records. A staff member who wants their own login or personal data removed can email support@getplumbpaid.com. Removing a staff login does not delete the plumbing company’s business records.

Data covered by the request

A completed company deletion request removes the company’s PlumbPaid account and associated information controlled by RPC Tech Solutions LLC, including account and business profile information, customer address book entries, invoices, jobs, job addresses, notes, before-and-after photographs, payment status records, registered devices, shift locations, and stored exports, subject to the exceptions below. Subscriptions are separate: cancel yours in Google Play or the App Store, or it will keep renewing.

Information that may remain

Limited invoice, transaction, audit, or account records may be retained when required for legal, tax, accounting, fraud prevention, security, dispute resolution, or legal claim purposes. Information may remain in protected backups until overwritten during the normal backup cycle, which may take up to 90 days.

Stripe information

Deleting a PlumbPaid company account does not automatically delete or close the plumbing company’s connected Stripe account, cancel pending Stripe transactions, or erase information Stripe must retain. Stripe controls information in its own systems. Visit the Stripe Privacy Center to manage Stripe data.

Before you delete

The company owner should export any invoice records the business needs before requesting deletion. Company account deletion is permanent after it is completed.

Questions

Email support@getplumbpaid.com, visit Support, or read the Privacy Policy.