PlumbPaid Support
Help with invoices, payment status, your account, or your data.
For quick answers about pricing, payments, offline work, and account deletion, see the Frequently asked questions.
Contact support
Email support@getplumbpaid.com. Include the email connected with your PlumbPaid account and a short description of the issue. For an invoice or payment question, include the invoice number or Stripe transaction reference.
Please never send your password, a full card number, bank login credentials, or other payment credentials by email.
Invoice and receipt help
Tell us the invoice number and whether the issue concerns line items, customer details, the PDF letterhead, photos, delivery, or the receipt. Do not send customer information that is unrelated to the problem.
Card payment help
Electronic payments are processed by Stripe and settle to the plumbing business’s connected Stripe account. PlumbPaid does not hold customer funds or full card details. For a payment status question, send the relevant invoice number or transaction reference. A customer should contact the plumber shown on the invoice about the plumbing service, price, refund, or disputed charge. For published U.S. processing rates, see our Stripe fees guide.
Cash and check
PlumbPaid lets the plumber record a cash or check payment against an invoice. If that record is wrong, contact support with the invoice number.
Account access
Forgot your password? On the sign-in screen tap Forgot your password?, enter your email and follow the link we email you. Every new sign-in also asks for a 6-digit code emailed to you - it lasts 10 minutes; check spam, then tap Send a new code. On Android you can also Sign in with Google. Your sign-in can be in use on 2 devices at a time; signing in on a third signs out the one you used least recently. Inside the app, tap Help at the top of any screen for answers and to contact us. If those steps do not work, email support.
Privacy and deletion
Only the verified plumbing company owner may delete the company account. The owner can open Settings and select the red Delete my account button, or follow the Delete Account instructions. Staff members cannot delete the company account; they can contact support@getplumbpaid.com about removal of their own login or personal data. Read the Privacy Policy for more information.